:root {
  color-scheme: dark;
  --bg: #030711;
  --glass: rgba(9, 20, 36, .62);
  --glass-strong: rgba(9, 20, 36, .82);
  --line: rgba(171, 232, 255, .2);
  --text: #f4fbff;
  --muted: #a9bbcf;
  --cyan: #a1ffcf;
  --pink: #ff3df2;
  --green-soft: #d5ffe9;
  --warn: #ffd166;
  --danger: #ff4d72;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  min-height: 100vh;
  color: var(--text);
  font: 16px/1.55 Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background:
    radial-gradient(circle at 12% 18%, rgba(161, 255, 207, .18), transparent 28rem),
    radial-gradient(circle at 88% 78%, rgba(255, 61, 242, .16), transparent 30rem),
    linear-gradient(rgba(255,255,255,.035) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,.028) 1px, transparent 1px),
    var(--bg);
  background-size: auto, auto, 56px 56px, 56px 56px, auto;
}

.ticket-shell {
  width: min(1160px, calc(100% - 28px));
  margin: 0 auto;
  padding: 28px 0 36px;
}

.glass-panel {
  border: 1px solid var(--line);
  border-radius: 8px;
  background: linear-gradient(180deg, rgba(16, 35, 58, .76), rgba(5, 11, 23, .62));
  box-shadow: 0 24px 70px rgba(0,0,0,.35), inset 0 1px 0 rgba(255,255,255,.08);
  backdrop-filter: blur(22px) saturate(145%);
}

.ticket-hero {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 22px;
  padding: clamp(22px, 4vw, 34px);
}

.eyebrow {
  margin: 0 0 10px;
  color: var(--cyan);
  font-size: .78rem;
  font-weight: 950;
  text-transform: uppercase;
}

h1, h2 { margin: 0; line-height: 1.05; letter-spacing: 0; }
h1 { font-size: clamp(2.2rem, 6vw, 4.6rem); }
h2 { font-size: 1.25rem; }
p { color: var(--muted); }

.ticket-count {
  min-width: 138px;
  padding: 18px;
  text-align: center;
  border: 1px solid rgba(161, 255, 207, .28);
  border-radius: 8px;
  background: rgba(2, 8, 18, .46);
}

.ticket-count strong {
  display: block;
  color: var(--cyan);
  font-size: 3rem;
  line-height: 1;
}

.ticket-count span {
  color: var(--muted);
  font-weight: 800;
}

.ticket-grid {
  display: grid;
  grid-template-columns: minmax(320px, .84fr) minmax(0, 1.16fr);
  gap: 16px;
  margin-top: 16px;
}

.ticket-form,
.ticket-list {
  padding: 20px;
}

.ticket-form {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

label {
  display: grid;
  gap: 7px;
  color: #deecfb;
  font-weight: 850;
}

.span-2 { grid-column: 1 / -1; }

input,
select,
textarea {
  width: 100%;
  border: 1px solid rgba(194, 228, 255, .22);
  border-radius: 8px;
  padding: 12px 13px;
  color: var(--text);
  background: rgba(3, 7, 17, .48);
  outline: 0;
}

textarea { resize: vertical; min-height: 154px; }

input:focus,
select:focus,
textarea:focus {
  border-color: rgba(161, 255, 207, .72);
  box-shadow: 0 0 0 4px rgba(161, 255, 207, .14);
}

button {
  min-height: 44px;
  border: 1px solid transparent;
  border-radius: 8px;
  padding: 10px 14px;
  color: #021018;
  background: linear-gradient(135deg, var(--cyan), var(--green-soft));
  font-weight: 950;
  cursor: pointer;
}

button[disabled] {
  cursor: wait;
  opacity: .68;
}

.form-message {
  margin: 0;
  align-self: center;
}

.list-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
}

.list-head button {
  min-height: 36px;
  color: var(--text);
  background: rgba(255,255,255,.08);
  border-color: var(--line);
}

.ticket-items {
  display: grid;
  gap: 10px;
}

.ticket-item {
  display: grid;
  gap: 7px;
  padding: 14px;
  border: 1px solid rgba(194, 228, 255, .16);
  border-radius: 8px;
  background: rgba(2, 8, 18, .38);
}

.ticket-item header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  align-items: start;
}

.ticket-item strong,
.ticket-item code {
  color: var(--text);
}

.ticket-item code {
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  color: var(--cyan);
}

.ticket-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  border: 1px solid rgba(255,255,255,.18);
  border-radius: 999px;
  padding: 3px 9px;
  color: #e9f6ff;
  background: rgba(255,255,255,.08);
  font-size: .78rem;
  font-weight: 850;
}

.severity-critical { border-color: rgba(255,77,114,.55); color: #ffdce4; }
.severity-high { border-color: rgba(255,209,102,.55); color: #fff3cb; }
.sync-synced { border-color: rgba(57,255,225,.55); color: #d7fff9; }
.sync-pending_config { border-color: rgba(255,209,102,.55); color: #fff3cb; }
.sync-failed { border-color: rgba(255,77,114,.55); color: #ffdce4; }
.sync-error {
  margin: 0;
  color: #ffb8c7;
  font-size: .88rem;
}

@media (max-width: 820px) {
  .ticket-hero,
  .ticket-grid {
    grid-template-columns: 1fr;
  }

  .ticket-hero {
    display: grid;
  }
}

@media (max-width: 560px) {
  .ticket-form {
    grid-template-columns: 1fr;
  }
}